Carmax - Fredericksburg VA Complaint - Carmax Tries To Rip Me Off
FREDRICKSBURG, VIRGINIA -- The wife wants to upgrade her SUV so we stopped by Carmax close to her parents house while visiting. After thirty minutes of looking they have nothing she likes until they pull up one from the internet. So we start the process I do most of the paper work salesman tells me we will finish the rest when the SUV is delivered. So I give him the transfer fee then says he will call when it comes in. Two days later he calls we go in I check the SUV it looks great finishing up the paperwork. I look at the contract and the salesman has the $2000 warranty on it I told him we did not need it.
The in-law is a mechanic he takes care of our cars. So salesman says are you sure I say yes he proceeds too tell me about it I say again I do not need it. So salesman just gets up and walks off and starts talking with others sales guys. After 5 minutes comes back and tells we were not approved note( 2 days before when we were there I was approved been approved for triple than the price of this SUV for another vehicle we own I know my credit is good not trying too say I am rich or anything ). So I say how can that be he says well we made a mistake on the paperwork then says but if you put down a thousand we might be able to work something out. I get up and tell the wife lets go and get my transfer fee back.
Next day another salesman calls me and ask if I still wanted the vehicle I tell him too late we already bought from another dealership with 500 hundred off the asking price with no hassles. I tell him if your salesman weren't trying too screw me over I would of got it there. So the way I see the salesman was trying too make extra commission off us ans we will not be going back to Carmax ever again they have lost our business. So be wary of what they say to make a sale.