Time Warner Cable Complaint - No escape! - Business Class Internet Service
CHARLOTTE, NORTH CAROLINA -- Office was prewired for TWC, still had to pay for install $200 with one year and $100 with 2 year contract. If you need to terminate early you must pay entire conract in full anyway. After initial period over by 18 months they decide with no prior notice to increase rate by 20%. I tell representative I am going with another company, more for less. I return equipment, am told I have to call disonnect team. Well, disconnect team will eventually fax you a form which you fill out and return. When they get it they will call you in 30 days approximately to schedule the disconnect. Meanwhile they are charging you of course. They are wanting us to believe they wil have to do much work to disconnect, not just pull up a screen and disconnect. This is their method to aggravate customers to death and make money on it also. Had to call three times to get fax and can you believe I comes from "Customer Retention". Somebody has a sense of humor... Not recommended, RUN OPPOSIE DIRECTION!!!