Comcast Corporation Complaint - Dissatisfaction With Comcast Service
ILLINOIS -- To Whom it May Concern:
I have NEVER experienced longer wait times and dropped calls than I have as when dealing with COMCAST on the phone. In recent months I have had disconnects with 2 or even 3 of my 3 bundled services at a given time and have spent over an hour on hold listening to a recorded messages and finally had to hang up because I never got to speak to a human being. I have tried calling at various times of the day and night and on different days of the week, and none of these options produced any different results.
The message was always the same: "We are experiencing an unusually high volume of calls at this time, so wait time might be longer than expected, thank you for your continued patience...blah...blah...blah...blah. I resent being thanked for "my continued patience," when I no longer have ANY PATIENCE for this company's total disregard for customer satisfaction!!Believe it or not, I have a job too. I am a teacher, and do not have endless hours to sit on the phone on hold to be told to call back at another time because you're too busy to deal with the problems I'm having with YOUR POOR SERVICE.
I pay what I consider an OUTRAGEOUS amount of money monthly (in excess of $140.00 a month) to be annoyed by the fact that when I need to use my internet at home, the landline phone or actually watch something on TV., I'm unable to. The "icing on the cake" is to be told that I will not be able to deduct from my bill anything for days when services were interrupted unless I called in to report them. I sure as hell tried to, but your automated phone system saw to it that I didn't get through, didn't it? Enough...you get the picture.
You are a MONOPOLY preying on small time consumers like me who are actually too busy working to make a living to shop around for competent providers at fair market prices so we get stuck with FAT CATS like you. No more. I am not paying my full Comcast bill for this month because your technician who came out this past Saturday, October 10th, "fixed" the problem with my bundled services, and guess what??? IT WAS A COMCAST PROBLEM ALL ALONG! One of your gauges (or connections) was set too high and had to be replaced. He said it was a wonder any of my services ever worked. If you take issue with this, please have the courtesy to CALL ME, and we can discuss the problem. I won't put you on hold, unless I'm teaching, of course.