Dodge Complaint - Auto Repair Problems
NEPTUNE, NEW JERSEY -- The PCM (computer) in my Dodge stratus '05 needed to be replaced. I called Dodge Sansone auto mall and found it was under warranty. They put the new PCM in at no charge. The day I got my car back I realized speedometer didn't work and it broke down twice. These issues were not preexisting. I called them them that Thurs and was told they couldn't look at it till Mon. I paid for a rental car for the weekend as mine was not drivable. They looked at it Monday, said it was not their fault and I had to pay them $100 for looking at it. I got a 2nd opinion and was told it was definitely their fault. I told them this and made new appointment. They were very insistent throughout this that it was not their fault and they would charge me again for looking at it. After much headaches they found two things unplugged and said that was causing the issue but they plugged them back in for me. They did not have any idea how that happened and said they did me a favor and would not charge me for the service.
All in all I was without my car for bout 2 weeks. I had to fight every step of the way. They just want your money. STAY AWAY!