Dollar Rent A Car Systems, Inc. Complaint - Bad Customer Service, Hidden Fees, Terrible Company
LOS ANGELES, CALIFORNIA -- I purchased a vacation plan that included a car rental with Dollar at LAX. However, when I went to get the car, there was a very large, long line and only four representatives working. After waiting for quite a long time, I was called up to get my car, but soon found to my dismay that they required extra fees in form of $22 a day for insurance and a $400 deposit!
First, I wasn't aware that I'd be required to get insurance. Second, I was never told of the excessively high deposit. Honestly, I have NEVER had to give that large of a deposit for a car rental before, the most I have ever had to give is $200. They actually refused to give the car to me, even though it was pre-paid for on the vacation plan, because I did not have $400 free for them to freeze up on my credit card. Also, the representative I worked with was EXTREMELY unsympathetic to my plight as I explained it to him, and he was very, very rude. He simply dismissed me by throwing my paperwork back up on the counter and yelling "next!" to the subsequent customer.
I ended up going to Alamo instead, which was just a walk down the road. They required no deposit at all, just payment for the rental car. They were very quick and efficient too.
I will never rent with Dollar again. EVER. It was a horrible experience.