Cordia Complaint - Phone Company; The Worst Communication Ever
Cordia called me today, and wow!!! It was the worst phone conversation that I ever had. On the other hand, I found something new about myself: now I know that I can yell at people on the phone… yeah, for the very first time in my life I was like insane on the phone… They were trying to switch me from Qwest to their service, and I didn’t want to do so… I was trying to stop conversation politely, but their representative wouldn’t let me do so, by repeating all “great benefits” of switching, and that there is “no physical change” … I said: well, I don’t care, I don’t want any physical or virtual change to my account, I want to stay with my current company.
Finally, after it was going on for several minutes, and I was not able to stop conversation politely, I hanged up… Guess what? She called me again. I didn’t take it. She called again. I took it. She was wondering why did I hang up on her, and started from beginning… finally, she repeated a few times that I don’t understand that they are trying to help me to pay less for my phone bills, and so on… she said that I am so DUMB so I don’t understand that I pay too much, and that they are trying to help me. I said that I want to talk to her supervisor. She said that supervisor is not there, and this time she hanged up on me. Then she called again, accused me that I hang up on her again, and connected with supervisor (which wasn’t there 2 min ago).
Supervisor (same accent, very similar voice… her twin?) didn’t let me say anything about my previous conversation, and begun to push me even harder into their services… She also repeated several times that I don’t understand that there is no physical change, and I am paying too much, and they just want to help me… she almost yelled at me at this point. And this is when they drove me nuts and I started to yell on her.
Also, I tried to make them to put me on “do not call” list, and they wouldn’t do so, “because I don’t understand that they want to help me”. Instead, both of them were trying to verify my phone, name, address, and so on, like: “we are not singing you in, we’re just want to verify it”… and “you don’t understand, you’re paying too much” again…
I never liked to talk to advertisers before, but I always was polite on the phone… I guess my politeness on the phone will end from now on.