Your Man Tours Informative - Unprofessional
HAWAII -- I was in Hilo in September, staying at a moderately priced hotel. It was very peaceful and relaxing... until a group with Your Man Tours arrived. The travelers where herded like so many sheep. They had been assigned rooms, which from the comments I heard, were not what the customers paid for. Most of the folks I observed were upset, but the tour guide just smiled and hung out by the pool.
A large group went to use the pool, and many of them were smoking. Some were drinking alcohol.
The pool closes at 6pm which YMT had not told its customers. No alcohol is permitted in the pool area, which again YMT didn't bother to tell their customers.
At 6pm, an employee came out and announced the pool was now closed, and that all hotels in Hawaii are non smoking. Some older men got into a heated argument with the employee of the hotel. They should have been complaining to the tour guide, a tall, thin man with white hair and a goatee. He seemed amused that his customers were upset.
I saw a notice had been placed on a board in the lobby. The group was leaving early the next morning for a brief stop in Maui to have lunch in Lahina.
This unfortunate group of travelers were cheated in my opinion. They were only in Hilo for about 6 waking hours, not even enough time to drive to the volcano and see the sights. 6 Hours in Lahina including a lunch isn't very much time to see anything either. I'm sure glad I make all my own travel arrangements. I've been to all the major Hawaiian islands, and I can say that one needs a week to see just the sights on the big island! Three days on Maui would be sufficient. Kauai should take at least 3 days and at least 3 on Oahu. I have no idea what these folks paid for this tour, but if they were from the mainland's west coast, with air and meals and hotels and side trips included, they shouldn't have paid more than $1400 each. If they did, I would complain to Your Man Tours.
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