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Your Man Tours Informative - Unprofessional - Hawaii Tour
Hawaii Tour
HAWAII -- I was in Hilo in September, staying at a moderately priced hotel. It was very peaceful and relaxing... until a group with Your Man Tours arrived. The travelers where herded like so many sheep. They had been assigned rooms, which from the comments I heard, were not what the customers paid for. Most of the folks I observed were upset, but the tour guide just smiled and hung out by the pool.
A large group went to use the pool, and many of them were smoking. Some were drinking alcohol.
The pool closes at 6pm which YMT had not told its customers. No alcohol is permitted in the pool area, which again YMT didn't bother to tell their customers.
At 6pm, an employee came out and announced the pool was now closed, and that all hotels in Hawaii are non smoking. Some older men got into a heated argument with the employee of the hotel. They should have been complaining to the tour guide, a tall, thin man with white hair and a goatee. He seemed amused that his customers were upset.
I saw a notice had been placed on a board in the lobby. The group was leaving early the next morning for a brief stop in Maui to have lunch in Lahina.
This unfortunate group of travelers were cheated in my opinion. They were only in Hilo for about 6 waking hours, not even enough time to drive to the volcano and see the sights. 6 Hours in Lahina including a lunch isn't very much time to see anything either. I'm sure glad I make all my own travel arrangements. I've been to all the major Hawaiian islands, and I can say that one needs a week to see just the sights on the big island! Three days on Maui would be sufficient. Kauai should take at least 3 days and at least 3 on Oahu. I have no idea what these folks paid for this tour, but if they were from the mainland's west coast, with air and meals and hotels and side trips included, they shouldn't have paid more than $1400 each. If they did, I would complain to Your Man Tours.
A large group went to use the pool, and many of them were smoking. Some were drinking alcohol.
The pool closes at 6pm which YMT had not told its customers. No alcohol is permitted in the pool area, which again YMT didn't bother to tell their customers.
At 6pm, an employee came out and announced the pool was now closed, and that all hotels in Hawaii are non smoking. Some older men got into a heated argument with the employee of the hotel. They should have been complaining to the tour guide, a tall, thin man with white hair and a goatee. He seemed amused that his customers were upset.
I saw a notice had been placed on a board in the lobby. The group was leaving early the next morning for a brief stop in Maui to have lunch in Lahina.
This unfortunate group of travelers were cheated in my opinion. They were only in Hilo for about 6 waking hours, not even enough time to drive to the volcano and see the sights. 6 Hours in Lahina including a lunch isn't very much time to see anything either. I'm sure glad I make all my own travel arrangements. I've been to all the major Hawaiian islands, and I can say that one needs a week to see just the sights on the big island! Three days on Maui would be sufficient. Kauai should take at least 3 days and at least 3 on Oahu. I have no idea what these folks paid for this tour, but if they were from the mainland's west coast, with air and meals and hotels and side trips included, they shouldn't have paid more than $1400 each. If they did, I would complain to Your Man Tours.
Comments:
Posted by Anonymous on 2008-10-14:
What is this world coming to? A person who has no affiliation with a service is complaining about it? You are not a customer of this business so you have ZERO standing to make a complaint. How in the world do you know what these people were told and not told about the tour? As far as the six hours in Lahaina (spell it right next time) I'm very sure they were given the itinerary BEFORE they shelled out the dough so they knew exactly what they were getting.
You must lead a boring life if you have to find things to complain about for other people.
An Oahu kama'aina
You must lead a boring life if you have to find things to complain about for other people.
An Oahu kama'aina
Posted by Anonymous on 2008-10-15:
What ever happened to minding your own business? How do you know they were cheated and didnt get what they paid for? By the way, tours don't always stay in one place for very long. It's a tour because they keep moving to "TOUR" other places of interest.
Posted by madconsumer on 2008-10-15:
huh, well then .......
Posted by Slimjim on 2008-10-15:
Yeah, I have to agree with the others. It's one thing to observe from the sidelines and comment among youselves, but to actually come on the internet and complain about something you really don't know anything about, is way out of line. It also appears that you went out of your way to pay attention to what this group was doing. Next time, do more diving and less minding other's business.
Posted by Anonymous on 2008-10-15:
Yeah, I'm gonna have to agree with Basher on this one.
Posted by DebtorBasher on 2008-10-15:
Why weren't you out enjoying the sites instead of hanging around a hotel watching everyone else? If they were not happy, I'm sure they will make their own complaint with the tour company. They probably left early because some nosey woman was spying on them at the pool, following them around and reading their notices they left on the board in the lobby. If the note you read stated, "The group was leaving early the next morning for a brief stop in maui to have lunch in Lahina"....then how do you know they were only going to be there for six hours?
Posted by DebtorBasher on 2008-10-15:
BOOM Scubagirl...You just got Slim'ed!!!
Posted by Sparticus on 2008-10-15:
My wife and I are trying to plan a trip to HI sometime in the next few years... and I appreciate the heads up on this... Doesn't mean I'll count them out, but I'll definitely do more homework if we are thinking of using them.
Posted by DebtorBasher on 2008-10-15:
Sparty...Can I go with you? No one EVER takes me anywhere! They always promise, just to shut me up and to stop my whinning, then when the time comes, they either leave early without telling me or they leave me sleeping in the car and sneak off without me.
Posted by Anonymous on 2008-10-15:
Spart, Hilo is a very muggy humid town. It's not a tourist area at all. It is a good place to fly into for a day to rent a car to drive to the volcano's then onto the east side of the island, Kona etc. You can spend a few days in Kona and really enjoy yourselves. Like many others we have been to all of the islands and found Kauai and Maui to be our favorites. But given the chance the volcano's are a must see.
Ps) If you can spend more than a couple of days in one place time share rentals are the best way to stay. It beats sitting in a cramped hotel/motel room. Prices are better than hotels by the night too.
Ps) If you can spend more than a couple of days in one place time share rentals are the best way to stay. It beats sitting in a cramped hotel/motel room. Prices are better than hotels by the night too.
Posted by Sparticus on 2008-10-15:
Sorry DB - I'm just guessing here, but I think my wife might just like it to be her and I... ;-)
Thanks for the tips Superbowl!
Thanks for the tips Superbowl!
Posted by DebtorBasher on 2008-10-15:
That's what they all say...'Sniff'
*Walking away dragging my luggage behind me...AGAIN*
*Walking away dragging my luggage behind me...AGAIN*
Posted by Anonymous on 2008-10-15:
east side of the island, Kona etc. = WEST side of the island, Kona etc.
Posted by Anonymous on 2008-10-15:
So in your opinion all these sheep were getting flocked and you decided to spent your own valuable time to complain for them? That's pretty cool.
My complaint would be why does a hotel swimming pool close at 6pm.
My complaint would be why does a hotel swimming pool close at 6pm.
Posted by yoke on 2008-10-15:
c2o, the pools close at 6 so they can get them into the bars to spend money, LOL!
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