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Office Max Complaint - Office Max "Max Perks" - A problem NOT a perk - Max Perks
Complaint
GRAND RAPIDS, MICHIGAN -- Dear XXXXX (MaxPerks customer service person),
I do not consider your response an adequate response to my e-mail. You did not address my issues.
Bill
XXXXXXXXXX (MaxPerks customer service person) wrote:
>
> Dear Valued Customer,
>
>
>
> OfficeMax appreciates receiving both positive and negative comments from customers regarding the loyalty program. We do hope you will continue to enjoy our complete range of office product supplies and services.
>
>
>
> OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs. If we can be of further assistance please do not hesitate to contact us.
>
>
>
>
>
> Sincerely,
>
> XXXXXXX (MaxPerks customer service person)
>
> OfficeMax
>
> Customer Service - Email Support - Mentor, OH
>
> 877-OfficeMax
>
>
>
> *PLEASE INCLUDE YOUR ORIGINAL EMAIL INQUIRY WHEN RESPONDING*
>
>
>
> From: XXXXXXXX
> Sent: Tuesday, October 14, 2008 7:50 PM
> To: MaxPerks
> Subject: Problem evaluation with the MaxPerks program.
>
>
>
> To Whom it may concern,
> Your new Max Perks program is not representative of the quality administration of your business that I have experienced in the past.
> I think that the MaxPerks program will alienate your customers and send them to your competitors if not changed.
> My first experience with the program was a surprise. I called the store that I usually go to and asked if they still take empty ink cartridges in exchange for printer paper. I was told that they did, with a limit of ten empty cartridges. I drove several miles to the store and was told that I would be given a credit that would be added to a MaxPerks account that I needed to apply for. I was told that as soon as the account was activated I could apply the credit to a purchase. I was told that something would be sent to me in the mail to confirm my acceptance by the MaxPerks program.
> About a month later, after not getting anything from Office Max confirming the credit, I went on-line and found, after calling MaxPerks customer service, that my account was active and that I indeed have a credit. So...today I drove to the same store to finally apply my credit to a purchase of printer paper.
> At the checkout counter I was told that the store couldn't confirm my credit by my presenting the MaxPerks plastic card.
> I was told that I must go back on-line and print out a voucher showing the credit. After expressing some frustration, I was directed to the back of the store where a clerk went on-line for me and was not able to get the needed credit voucher. After several tries and getting help from another clerk, the clerk called the Office Max Central Customer Service Department. This person got my permission for the clerk to go on my account to get the voucher for my purchase.
> After several minutes of trying, and talking to the Office Max central customer service person, I was told that the credit on my account, applied nearly a month ago could not be spent until tomorrow! Also... the credit that was applied today could not be spent for another month.
> I would never have believed that a corporation as large and experienced as Office Max would have such a poor system.
>
> Bill
>
> --
>
I do not consider your response an adequate response to my e-mail. You did not address my issues.
Bill
XXXXXXXXXX (MaxPerks customer service person) wrote:
>
> Dear Valued Customer,
>
>
>
> OfficeMax appreciates receiving both positive and negative comments from customers regarding the loyalty program. We do hope you will continue to enjoy our complete range of office product supplies and services.
>
>
>
> OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs. If we can be of further assistance please do not hesitate to contact us.
>
>
>
>
>
> Sincerely,
>
> XXXXXXX (MaxPerks customer service person)
>
> OfficeMax
>
> Customer Service - Email Support - Mentor, OH
>
> 877-OfficeMax
>
>
>
> *PLEASE INCLUDE YOUR ORIGINAL EMAIL INQUIRY WHEN RESPONDING*
>
>
>
> From: XXXXXXXX
> Sent: Tuesday, October 14, 2008 7:50 PM
> To: MaxPerks
> Subject: Problem evaluation with the MaxPerks program.
>
>
>
> To Whom it may concern,
> Your new Max Perks program is not representative of the quality administration of your business that I have experienced in the past.
> I think that the MaxPerks program will alienate your customers and send them to your competitors if not changed.
> My first experience with the program was a surprise. I called the store that I usually go to and asked if they still take empty ink cartridges in exchange for printer paper. I was told that they did, with a limit of ten empty cartridges. I drove several miles to the store and was told that I would be given a credit that would be added to a MaxPerks account that I needed to apply for. I was told that as soon as the account was activated I could apply the credit to a purchase. I was told that something would be sent to me in the mail to confirm my acceptance by the MaxPerks program.
> About a month later, after not getting anything from Office Max confirming the credit, I went on-line and found, after calling MaxPerks customer service, that my account was active and that I indeed have a credit. So...today I drove to the same store to finally apply my credit to a purchase of printer paper.
> At the checkout counter I was told that the store couldn't confirm my credit by my presenting the MaxPerks plastic card.
> I was told that I must go back on-line and print out a voucher showing the credit. After expressing some frustration, I was directed to the back of the store where a clerk went on-line for me and was not able to get the needed credit voucher. After several tries and getting help from another clerk, the clerk called the Office Max Central Customer Service Department. This person got my permission for the clerk to go on my account to get the voucher for my purchase.
> After several minutes of trying, and talking to the Office Max central customer service person, I was told that the credit on my account, applied nearly a month ago could not be spent until tomorrow! Also... the credit that was applied today could not be spent for another month.
> I would never have believed that a corporation as large and experienced as Office Max would have such a poor system.
>
> Bill
>
> --
>
Comments:
Posted by OMXWORKER on 2009-01-09:
This most simple way to put this is, if you had bothered to read the terms and comditions then you would have clearly seen that the rewards are not givenin the month you turn them in. They are available at the end of the next month. AND also it does state in the terms and conditions the proper procedure for retrieving your rewards. It is not the responsibility of Office Max or employees to baby you through life. Suck it up! and thanks for shopping.
Posted by B in the land of rain and coffee on 2009-02-15:
The max perks system is rather silly, unorganized, and overly complicated, not to mention covered in red tape. But for all of that if you follow the fine print it is possible to spend your rewards (aka get free stuff).
I hope no one takes there frustrations out on the sales associates. They don't design the system and are usually just as frustrated with it as the customers.
I hope no one takes there frustrations out on the sales associates. They don't design the system and are usually just as frustrated with it as the customers.
Posted by thisIsMyHand1e on 2009-10-08:
Its a joke way to get more money out of you. The company is doing miserable, compared to Staples and Office Depot. I am genuinely surprised they are still in business.
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