Jet's Pizza Complaint - Poor Service - Pizza Delivery
Resolution Update on 10/16/2008:
The local manager agreed to comp us a salad and bread... not much of an apology but he did call us back...
SAGINAW, MICHIGAN -- I have used Jet's Pizza numerous times since they came to town and were very pleased but on October 15, I have reason to change that opinion...
We ordered one salad and Jet bread to be delivered to our home which is a mile and a half away..
The delivery was to take 45 minutes which we had no problem with, but when the order was delivered the driver failed to deliver the salad.. We called the company and were rudely treated by the counterperson and the manager on duty who told us it would be ANOTHER 45 minutes and gave my wife a very perfunctory "sorry"..
The delivery man finally appeared a half hour later with the salad and a mumbled "um sorry"..
For a $2.50 delivery charge and a $3 tip we would expect more, considering the order was only $10...