DirecTV Inc Complaint - Awful Service For First Week
I signed up for service in two rooms, and the installer came on 10/10/08(the Friday before Columbus Day). Both rooms worked perfectly before he left. He walked out the door, and I walked out with him (had to run a few errands).
I came back home and noticed that I was getting an error message (745) on one of my receivers. I immediately called. The representative put me on hold for an extremely long period of time before she asked me to pull out the access card, reset the box, and reinstall the access card. No luck.
She then says she will have to transfer me to the access card department. I was on hold for over 30 minutes before I hung up and called again.
The next representative I spoke to wanted to go through the same procedure. (I refused.) Then she wanted me to reset the box with the card still inside. Still no luck. Again she transferred me to the access card department. I asked for a repair tech, but was informed that I could get a replacement card before a repair tech could be sent out. I requested the replacement card. I was told the card would be sent next day on 10/11, meaning I would get it on 10/14 due to the federal holiday.
The mail comes on 10/14 but no card. I call them again. The card was set to be mailed out, but due to some unexplained reason it was still sitting in their shipping department. I should get it 10/15.
The mail arrives today (10/15), but again, no card. I went to my post office to have the tracking number traced since usps.com couldn't find the tracking number. The card has been sitting in some mail facility over 250 miles from my home since 10/14. The post office employee says that it does not appear that the card was sent next day as promised, but 3-day service. Hopefully, I will get it before my contract expires.
I even called the office of President of the company and ended up speaking to his executive assistant. She was no help at all. (Big surprise.)
Meanwhile, I was given Showtime for free for one month. (I can't watch on the one receiver, and there isn't a thing on when I went to watch it on the other. I asked for HBO, Cinemax, or Starz instead and was told that is not possible.)
The representative yesterday that they will give me another month and reverse all charges thus far when I get my card, and it works properly. (I seriously doubt that with my experience to date.)