BuyCabinets.com Informative - Avoid Problems When Purchasing Kitchen Cabinets
Ordering cabinets online has more pitfalls than you might realize.
Don't expect the sales representative at BuyCabinets to know the specifications and design options available through cabinet manufacturers they use. They will know of some but their lack of knowledge cost me at the end.
If you have a project that you do not particularly care about specifics in the design - such as a rental or a flip - using BuyCabinets might work well for you. They are slightly less expensive than the large home improvement stores like Lowes.
But if design and function are important to you and you need to rely on your representative to know the features of cabinets and maybe even make suggestions, avoid using BuyCabinets. You will do much better going elsewhere.
My experience was terrible. They make a big thing about being "family" but that is prior to getting your money.
Even though the salesperson made errors, ultimately they fall back on the fact that as the customer you sign off on an itemized list. The list is all product numbers which are not easy to identify. You are responsible for every single thing - even slight changes to an item, though not made or authorized by you. If you do not catch it, you have no recourse - even when they admit they made the error.
This is not the case if you purchase cabinetry thru Lowes. We had a subsequent order placed with Lowes. Custom panels were ordered & when they arrived the door panels did not match our others. Turns out Lowes had 2 options for our cabinet design. No problem - just return & they expedited replacement. No fight or argument.
This is not the way BuyCabinets does business. I have a double oven cabinet that is not what I requested. We were able to track that the item number was accidentally changed by the sales representative just before placing the order.
We had no part in the change/error but BuyCabinets holds their customers responsible for anything & everything on the print out even if no changes were expected to be made on that particular item.
Once our main order was placed our design/sales representative became unresponsive - the reason the rest of our order was placed at Lowes.
BuyCabinets.com will provide excellent assistance with items damaged in shipping but that is a manufacturer's warranty that they coordinate.
The costs to order thru Lowes was approx 1% higher than BuyCabinets -- nothing when you consider the benefits. I cannot say that all Lowes will have the best kitchen design staff or that there won't be any problems. I can say that Lowes will accept a return of even a custom item which is fantastic considering that during a remodel changes are common. I only wish I had started with Lowes rather than working with BuyCabinets I purchased Kraftmaid cabinetry and received excellent customer service from them.
Kraftmaid will give the customer the phone extensions of the service representative so that when/if other questions come up the customer does not have to re-state their project to a new representative each time.
This is a great help. Kudos to Kraftmaid.
I read an online endorsement of BuyCabinets by a spokesman. Beware - that endorsement did not reflect my experience at all. I have spent $25,000 on cabinetry alone and sadly some of our order is not what we expected and we are 'stuck' paying our installer to modify them, live with the results or not use it.
As a customer at BuyCabinets, you need to be savvy enough to spot every little detail. For example, if you are ordering cabinets that will have glass in the door, you will need to know to request an upgrade so that the interior is finished. Little details like this most customers look for the designer/salesperson to suggest & indicate. Not so at BuyCabinets.
One last tip: at BuyCabinets they will include an estimate for moldings that they initially select to provide the customer with an "idea" of molding costs.
What they do not tell you is that they price it with the most inexpensive pressed molding that does not accurately reflect true cost of the majority of the moldings.