Gold's Gym International, Inc Informative - $200 Pair Of Jeans Stolen From Locker
OREM, UTAH -- 3 months ago I went into the Bountiful, UT location because it's the closest location to my branch. I have been a member of their gym for 6 years and never had a problem with paying my dues, or referring other people. In the gym they had some faulty lockers that somehow someone got into mine and stole my $200 pair of jeans. I went to the manager to see how someone managed to get into my locker to steal my pants and lock my locker. The manager refused to make eye contact, speak with me, or even direct me to what I should do. I got a number for the corporate office located in Orem, Utah.
I called and spoke with Casey in their office. She assured me she would do everything she could to help me, and even related that their lockers had been malfunctioning. She told me she would deal with their legal department and get back to me the next day. I waited a week without a response. I then tried calling back 3-4 times a week for a month where I was told that she was in a meeting or out of the office. I then spoke with a separate manager in the corporate office. Her name is Teri. I explained my situation and I got the same treatment. I was assured that she would take care of things, and that I would be contacted the next day.
It has been 2 more months and she is always in a meeting, or out of the office. I'm at a loss as to what to do, or who else I can contact. At first I was concerned about the cost of my pants, but now I'm more concerned about the right thing happened.