Lustine Dodge Complaint - After Sale Service Was A Joke!
Last year my wife got a '07 Dodge Charger and was happy with it. About 4 moths later I decided to get a '07 Dodge Nitro R/T. Turns out the Nitro is a piece of crap. I had problems with the brakes making a moaning noise and had it back to the dealer 5 times and was always given the run around; this is a "normal operating condition of the vehicle" etc... There was clearly a problem. I was told one time by a service representative there was a problem and it would be fixed (I think on the 3rd visit) That service representative then "disappeared" and was no longer there. Steve Kane, the service manager was the one with the final say and my problem was never fixed.
I tried to call the 1-800 customer service number for Dodge, but that turned out to be a even bigger joke! Totally Useless. I was helped by Jessica (no last name would not give one). The bottom line of that conversation was; "our service managers are our eyes and ears in the field we go with what they say." Well what happens if you don't agree with the service managers assessment? Who do I talk to then? A: "There is no one else to talk too." Do you have a supervisor I can talk to? A: He will not take your call and said the service manager is the final say." That is Dodge's customer service. I took it to another dealer, but the first dealer had "black balled" my file and I was told the same line at dealer #2.
With less than 10,000 miles on the car, less than 1 year old, I traded it in (for a loss) and got a new Honda Accord. I was just sick and tired of the run around and the total crap service and having a new car that was always in the shop. I looked on line a week after I got rid of the Nitro and found it for sale "Car fax certified 1 owner, low miles, NEW BRAKES, every option..." So I was not crazy at all, to make the car sellable they had to replace the rear brakes completely, rotors, pads everything!
Maybe I could have kept fighting, but I just did not want to own a Dodge after my experience with their idea of "service." Do not do business with Lustine or with Dodge. I will be happy with my Honda with no problems and the highest quality rating from consumer reports.