Kenmore Complaint - Replacing The Front Panel
YREKA, CALIFORNIA -- Using the oven like normal I received an error message F2. I pushed buttons and the beeping finally stopped. I cleared and reset the oven as described in the manual. Following the reset parts of the panel would not operate the warmer drawer or warmer burner. The oven portion of the panel required tremendous pressure to engage the oven.
I called the repair service and they came the next day. The repair person did an excellent job of diagnosing the problem. However, the problem was the whole panel needed to be replaced and it was not from user neglect. It just happened. It is sad that the company cannot cover the cost of something they sold me, that should work. What ever happened to push buttons. The convenience of technology is going to cost me $411.00 this of course covers the $70 they charge me just to tell me I need to spend money.
This is ridiculous. I actually thought about buying new one. But thats ridiculous also because the oven is only two years old. You would just suspect that a company can back up a panel for a few years. Here's our product, and did we mention it sucks. If you by insurance you have about a $150 to renew it each year. And just like everything if you buy that insurance, the oven will work flawlessly. They get you coming and going.
Why can't they just make a judgment call every once in a while and realize to keep customers, you should analyze the circumstances and reality of the problem. I am very frustrated and will never buy their product again. And thats a promise. The cost of replacing an oven part that should work for more than two years, doesn't come close to the walking billboard I will become to let people know what a horrible representation it is for Kenmore to make me pay more money for their defective merchandise that graces the kitchen in home.
Venting does not provide justice, and it never will. But I at least feel better that someone might read this and consider their choices.
Overall I believe Kenmore as a company attempts to please it's customers, I however do not fall into that category since the purchasing is over, and the repairs have begun.