Dell Computer Corporation Complaint - Poor Product Performance
COCONUT CREEK, FLORIDA -- On 9/3/08 we purchased a Dell Inspiron 5305 and waited for delivery.
Initially the computer was fine. On October 10th, my husband called tech support and described the problem we were having ... we tried to reboot the tower to no avail. We had nothing but the Dell Screen and the mouse and keyboard were powerless.
Of course, the outsourced tech support was extremely hard to understand because of their Indian dialect. After an hour (per the tech's instructions) of shutting the computer off, holding the power button for 10 - 15 seconds, removing all the cables, it was the opinion of the tech who kept making reference to his manual, which was quite time consuming and annoying, that a problem existed with the mouse and keyboard. They sent us a new mouse and a keyboard.
However, after about two hours, the computer came back up and was operating normally.
The same thing occurred today in that when we rebooted the system we had the same problem.
Again a call was placed to the techs in India.
Since the system was not even a month old, we demanded a new tower and a pickup order for the one we now have. We were told that Dell's return policy was three weeks!!!
All we were met with was frustration. These idiots did not listen to a word we said and instructed us to remove the back of the tower and they would try to troubleshoot.
We ADAMANTLY REFUSED as we are NOT computer techs and we said if there was a problem with the system, we wanted in replaced. After not even a month (as the first incident occurred on 10/10)we wanted a replacement.
In our opinion, it was totally unacceptable for us to be asked to fiddle around with computer parts which we had absolutely no knowledge about.
It was totally horrendous experience and we would NOT recommend anyone to patronize Dell.
They do not stand behind their products and do not give a damn about the customer.
We tried in vain to reach ANYONE in the US and it is virtually impossible to get a phone number. They are so well insulated that all telephone numbers are exported to India.
When previous complainers say DELL HELL, we totally understand where they are coming from.
We will probably have to pay for some professional computer repair but it is not worth the aggravation it will cost emotionally to try to deal with Dell.