BWI Airport Complaint - Massive Delays in Transport to Rental Car Facilities
MARYLAND -- I have been traveling to BWI almost weekly in the past months. And, there is a recurring problem that makes me not want to travel to BWI: Usually I need a rental car to get to where I need to go, and the transportation to the rental car facilities is not working.
There is a bus-system that is supposed to pick up customers. On the average, I have waited 10-20 minutes for these buses. The long waiting times, BTW, come from occurrences where the entire bus was totally full from early terminals.
This is much above any reasonable standard in other national airports. Either, there should be an alternate, fast way to get to rental car facilities. Or, the buses should run at much, much higher frequency.
I have many friends who will not fly into BWI, or not rent there because of that broken system. It does not help if there is a very cool new facility if the bus-transport there is broken.