[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Lingo Complaint - Beware Of This Internet Phone Service - Home Telephone Service
Home Telephone Service - Complaint
Bad service very often. I got signed up for one year with an early withdrawal penalty of 59.99, but about 11 month into the contract we get a mail saying that week later the terms of the contract will change to 2 years and the penalty for early termination will increase to 99.99 dollars.
Now who knows what they will do next year if you sign up for 2 years, the contract period may go up to 5 years and fine may increase to 1000 dollars.
They are trying to make the window for termination of service as short as possible so that they can milk the customer as much as possible. I am going to take this further.
I suggest that all customers, please do keep all the necessary e trails.
Sincerely,
One outraged customer
Now who knows what they will do next year if you sign up for 2 years, the contract period may go up to 5 years and fine may increase to 1000 dollars.
They are trying to make the window for termination of service as short as possible so that they can milk the customer as much as possible. I am going to take this further.
I suggest that all customers, please do keep all the necessary e trails.
Sincerely,
One outraged customer
Comments:
Posted by Anonymous on 2008-10-18:
There is a discussion of this in another forum. It might be illegal to apply the new 2-year contract to existing customers. According to the terms of service when you signed up. . . 'A disconnect Fee shall not be charged to Customers who purchase Lingo approved Equipment from retailer.' However a number of existing customers are planning to cancel before the 23rd.
Posted by jktshff1 on 2008-10-18:
First glance, it does look like a rip off. Someone in the know can correct me, but 11 months into a 1 yr. contract would be about right for renewal and/or a change in terms. Read the fine print. You can probably "opt out" when your original contract expires at no additional charge.
Posted by tnchuck100 on 2008-10-18:
I just read their Terms and Conditions. It is a mystery to me why anyone with more than a 6th grade education would ever agree to such one-sided non-sense. They definitely rely on people not reading what they are agreeing to.
Posted by LingoHater on 2008-10-21:
Hi,
As I mentioned earlier it is pointless talking to lingo.com
What lingo.com is doing is absolutley illegal. there have to be definite guidlines regarding ethical business practices. This company needs to be shut down
They auto bill you. the only company that we have seen does tnat. They do not provide an option to pay your own bill. they are just suckers for your money.
But the right course of action needs to be taken to teach them a lesson
As I mentioned earlier it is pointless talking to lingo.com
What lingo.com is doing is absolutley illegal. there have to be definite guidlines regarding ethical business practices. This company needs to be shut down
They auto bill you. the only company that we have seen does tnat. They do not provide an option to pay your own bill. they are just suckers for your money.
But the right course of action needs to be taken to teach them a lesson
Posted by UnhappyLingoCustomer on 2008-12-16:
What Lingo did was completely unethical. For someone who never made a single call with this service, to be slapped with another $99.99 for cancellation is extremely disappointing. Talking to Lingo to waive the fee of course was of no use.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Lingo :
- Do Not Ever Use Lingo! - Lingo Customer Service
- Cheating Company - Never Sign Up. - VOIP Phone
- Do not sign up — you'll never get out! Shifting stories and delays from Lingo when I tried to cancel. - Lingo VOiP home service
- WORST PHONE SERVICE EVER!!!!!!!!! - Lingo Phone Service, Billing,cancelling & Customer Service
- Bad Service