Charter Communications Complaint - Billing Practices - Billing Services/Transfer of Services
JACKSONVILLE, OREGON -- I have been a charter customer for a few years. I lived in one place and then bought a house and moved. When I moved, I notified Charter of the move and they told me that it was no sweat, they would transfer services, billing etc to my new address.
I pay my bills online, on time and I paid from February through September and it has consistently been credited to my old address and I have been cut off of my internet and cable TV three or four times while I try to get the customer service, managers of customer service, the billing department, the resolution department and anyone else they transfer me to. I have faxed proof of payments, and it was not discovered that the bills were being credited to my old account until July 2008. I was assured that the payments would be credited from now on to my correct account.
April - paid twice for services - did not receive a repayment from old account as promised.
May - paid twice for services - did not receive a payment from old account as promised.
June and July - paid twice for services, did not receive promised repayment for paying twice.
August - credited to old account - had to pay for services two times with the promise of repayment for what was credited to my old account
Reported Charter for fraudulent billing practices to the Attorney General of Oregon.
September - credited to old account - had to pay for services two times with the promise of repayment for what was credited to my old account.
October - credited to old account - repayments sent to old address therefore I have not received any repayment from Charter.
October - arranging for another mode of television services and internet services.