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Frigidaire Complaint - Horrible Upright Freezers - Upright Freezers
Complaint
MADISONVILLE, KENTUCKY -- No, I did not make a typo.
On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working.
We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model.
The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.
The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0.
I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked.
She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.
I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk.
If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts.
We will be going in today to get a full refund on this freezer and go with a different brand.
I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.
On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working.
We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model.
The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.
The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0.
I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked.
She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.
I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk.
If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts.
We will be going in today to get a full refund on this freezer and go with a different brand.
I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.
Company Response:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you. Sincerely, Chris Polk Escalation Specialist Electrolux Major Appliances chris.polk@electrolux.com
Comments:
Posted by TheNewSheriff on 2008-10-20:
Very Helpful. Sorry about your experience. Anything with the word "frigid" in it should be approached with caution!
Posted by Principissa on 2008-10-20:
Thanks Sheriff! I can't wait to be rid of this nightmare in the garage.
Posted by dianec1 on 2008-10-20:
Thanks for the warning, Princi. Hope the next one (a different brand) works for more than a few days. Applicances are pretty simple machines. Why, oh, why can't they make them to last like they used to? But, that's a whole another episode.
Posted by Principissa on 2008-10-20:
diane, my aunt took my grandmother's upright freezer after she passed on, and the thing still works fine after 35 years!! They don't even make parts for it anymore. We call it the lone dinosaur.
Posted by dianec1 on 2008-10-20:
Princi, I think the old ones worked until they rusted out. The motor probably was still running when that happened, lol. I have a washer and dryer that are getting up there. When we remodel we are getting new ones--hopefully more energy saving. Maybe we should keep the old ones in the basement--just in case.
Posted by Principissa on 2008-10-20:
Do it!! My mom just replaced a 10 year old washer and she's regretting not keeping them. The washer doesn't spin and the dryer motor had to be replaced 6 months after purchase. She's kicking herself for not keeping them. Like hubby says "if she ain't broke don't fix er."
Posted by dianec1 on 2008-10-20:
Have to agree with hubby. That's why we've kept these old things. I think they may be going on 20 years. With the kids gone, they just don't get as much use now, so they could last another 20!
Posted by Principissa on 2008-10-20:
LOL! I have a whirlpool washer and dryer set that's going on 8 and they both still work great. They were the cheapest ones we could get from the NEX! 230.00 for the washer and 250.00 for the dryer. What's changed from 8 years ago?
Posted by Trainwreck_old on 2008-10-20:
Frigidaire once put out a great product,my Mother had a refrigerator for 16 years.They only got rid of the unit because the new house had no room for a huge side by side.
I would simply ask for my money back,or exchange it for a different brand....remember third times a charm.
Good Luck!
I would simply ask for my money back,or exchange it for a different brand....remember third times a charm.
Good Luck!
Posted by Principissa on 2008-10-20:
LOL TW! I hope so. This is getting really old, and I can't make any more cookies for delivery guys, I'm running out of butter!
Posted by Principissa on 2008-11-12:
Well this is a first.
Not bad Frigidaire, you get an A okay in my book.
Not bad Frigidaire, you get an A okay in my book.
Posted by june on 2012-02-16:
I bought a frost free frigidaire freezer last year and within a couple of months the plastic hinge on the fast freeze flap snapped off and when I asked if they could send a replacement they said it would cost £13 for a piece of plastic no bigger than a hair slide evn though it is still within it's garantee time.Naturally I said no thanks so now every time I open the freezer the flap falls out. I bought a fridge at the same time but would not buy frigidaire again
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