Frigidaire Complaint - Horrible Upright Freezers
MADISONVILLE, KENTUCKY -- No, I did not make a typo.
On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working.
We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model.
The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.
The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0.
I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked.
She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.
I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk.
If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts.
We will be going in today to get a full refund on this freezer and go with a different brand.
I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.
Company Response on 11/12/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
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