NCO Financial Systems Complaint - Dispute Resolution - Credit Report Dispute Resolution
Who runs this place and why do creditors continue to put up with the incompetance.
Here's the build up.
An auto accident in 2000 had put me in the hospital. The other driver's insurance company was responsible for all related medical bill. State Farm paid each medical bill forwarded to them.
I start receiving collection notices some point in 2001 for $215. A payment was mailed an cleared 5/01. Collection notices continue and correspondance seems to have no effect.
3/02 There is a collection added to my credit report. With cancelled check and bank statement in hand, I begin calling NCO to correct the record.
That brings us up to present.
12/03 I place 6 calls to NCO at 800-541-2742.
Call #1 The operator disconnected the call after placing me on hold.
Call #2 Sherl answered and transferred me to cortney. Cortney says the account has been transferred to "ACLQ" and she had no info and could not help. I asserted that NCO processed payment and insisted on speaking with a supervisor. Placed on hold and disconnected
Call #3 The 3rd operator would only say that I needed to talk to "AQ". WOuldn't transfer me to a supervisor, give her name nor the number for "AQ" or "ACLQ".
Call #4 Monica answered and I immediatly insisted on speaking with a supervisor. I was instructed to hold. I did for nearly 20 min. Meanwhile I picked up my second line and placed call #5.
Call #5 Was transfereed to "Tanja's" voice mail where I left a message with complete details.
Call #6 The next day I spoke with Celest who transfered me to a supervisor, Tyra. Tyra gave me the same line about not having any access to any information regarding my account at NCO. However Tyra was able to give me a number to Attention LLC or "AQ" as 888-662-7547.
NOTE: The supervisors don't seem any better at their job than any of the other operators.
Called Attention LLC at 888-662-7547 the number seemed to be out of service. It would ring once or twice then change to busy.
Call #6 Yolanda answered and could only give the inoperable number to Attention LLC and could help no further.
Looking on the internet I found that Attention LLC has an office in Georgia and in Texas. Attention LLC is the same company as Sherman Acquisitions. Phone numbers for Georgia and Texas are 877-623-3097 and 877-370-8739 respectively.
Call #7 I called 877-370-8739 and Cleveland answered the phone. Cleveland had no access to the NCO accounts and had a colleague, Antonio Bacon, pick-up the phone. Antonio said that he would need to pull up the account at another location within the office and gave me the number of the location 888-517-7852x539.
Call #8 I called Antonio and explained that I had the cancelled check in hand as proof that the debt was settled. Antonio was the only person I spoke to that actually seemed that they cared about their job and was willing to help in the resolution. He also informed me that NCO had just transferred the account to Attention LLC in 10/03. Antonio instructed me to copy the front and back of the check and fax it to 770-432-9920. He also stated that he would handle the internal steps required to have a “Zero Balance” letter sent to me. He also said that it would be easy to retract the strike against my credit report.
I faxed the copy of the payment along with a thank-you note for his help. I will call to confirm receipt of the fax. We’ll see if Antonio and Attention LLC are any more helpful than NCO.