Allegiant Air Complaint - In-Flight Sales
We recently took a flight to Las Vegas on Allegiant Air. On the flight to Las Vegas, Allegiant offers everything from water, to soda, to crackers, to line passes, to show tickets. We purchased several items, including the "Line Pass" which allows you to stand in the VIP line to buy show tickets.
After arriving early and standing in line for well over an hour, (I was first in line), I got up to the counter where I was told my line pass was not valid and was told Allegiant should not be selling those any more. AND then I was told I would need to go to the end of the line, which, by now, was huge! I ended up standing in line for over 3 hours. I could have been first in the "regular" line. I informed the flight crew on the outbound flight about what had happened, to which they told me I needed to write "corporate" upon my return home.
I did write corporate indicating my dissatisfaction, the hours wasted, etc, all because someone failed to do their job and take the outdated information out of the computer. Not expecting much from this cheap airline, I was surprised when I received a telephone call from Customer Service. I was asked what had happened, etc. I went into detail. Then she said sorry, it was unfortunate and asked if there was anything else she could do. No, there is nothing you can do. I'm now irritated more than ever. She sounded like she had never worked in customer service and was very unprofessional (almost like talking to a 12 year old...seriously).
I'm out the money I spent for the line pass on Allegiant Air, I'm out the hours I spent standing in line, gas and time traveling to the ticket outlet, etc. We only had 2 1/2 days total in Vegas, spending over 3 hours of that time on a wild goose chase is not acceptable. Is there anything you can do for me? Uh, how about an apology.
How about complimentary tickets for us? This airline really is "NO FRILLS". And, as the agent said as we took off, "We ain't got no complimentaries!".
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