Brookstone, Inc Complaint - Poor Quality And Service

Review by acjusa on 2008-10-21
NEW YORK, NEW YORK -- I purchased a Brookstone My Life 10" Digital Picture Frame (Model AH1812-B) at a Brookstone store and it failed to work after about 6 months of minimal usage.

The product has a 1-year warranty, which Brookstone will only honor with the original receipt, even if you have the credit card statement to prove you purchased it.

I have two problems with this item/store policy:

1) I have researched this product and there have been numerous complaints that the product did not work after a short period of time.
2) If a credit card statement is not valid proof of purchase, then I believe the store policy should be to inform customers at the time of purchase.

Brookstone's website makes the following statement: "From the beginning, quality of product, quality of service, and quality of people have been a Hallmark of Brookstone." In my experience, Brookstone has demonstrated a lack of quality of product and a lack of quality of service.
Comments:1 Replies - Latest reply on 2008-10-22
Posted by MyDogsMom on 2008-10-22:
A credit card statement is not a valid proof of purchase. A receipt is. Receipts list the item number and price paid. It also should list information about returns and store policies. A credit card statement does not provide that information.

In the future, you might want to research a product before you buy it, not after it breaks.

I'm not familiar with Brookstone but if you had your original sales receipt, this complaint might not exist.


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