Humana - from bad to worse Informative - Humana Wisconsin - Denial/Delay of Claims
Yet another problem with Humana. They denied another claim due to running out of authorizations. Corp Health which is their mental health authorizer, had the wrong address for my provider in their system. They sent the authorizations to an old address so my provider did not know when the authorizations were up and when they needed to call to get more.
This has taken over a month to resolve. I am writing our company's insurance broker to try to get them to move to another insurance carrier.
If you have Humana - watch them like a hawk - since they will use ANY and EVERY excuse not to pay claims. I have heard "computer billing problems" and human error as excuses for their continued denials of legitimate claims.
I have complained to the state a few times which seemed to get some action out of Humana. All I can recommend is that you do the same if you sick and tired of fighting with them to pay their bills. Complain to your company and whoever contracts the insurance with Humana. They do a yearly review of the insurance and may have better contacts.