Bally Total Fitness Complaint - Do Not Join
Please do not join the club. Do NOT sign the contract they give. It is all false and they don't follow it in letter and spirit. I am having great difficulty in cancelling the membership. They said it was enough if the primary member in a group account cancels the membership and then the account is closed for good. Even the contract says the same. But once I contacted Bally for not honoring this part, they told me that every person within the group has to cancel in order for the whole cancellation to happen. Till then they would continue deducting money. I am not sure what to do. I am contemplating suing them... What was even more pathetic was there response over the phone. The lady there acknowledged that they were not honoring what was there on paper and challenged me to go to court. It was really sad. I have never seen more poor service in US.
The bottom line is PLEASE do not listen to those sales agent at the club. They just disappear by the time you decide to cancel and after that you are in for a lot of trouble.