Ashley Furniture Complaint - Ashley Furniture's Quality = Trash
PETAWAWA, OKLAHOMA -- We bought a new set of Ashley Furniture Durapella sofa and love seat set. We should have rejected the delivery after we were told that the sofa would be delayed due to repair (???? - it's brand new, it shouldn't need repaired). It was maybe 8 months later when the cushions were getting ripped apart and we continuously got "stabbed/scratched" when fixing the cushions that kept slipping off. There was a few staples or something that were useless that stuck out. We had a repair man come in and remove these staples... no big deal. However, now it's been about 16 months since purchase (also, my husband was deployed for 6 months and then on parental leave for 9 months... we've barely been home to use our furniture) and the side of the couch is falling off, the cushions WILL NOT stay on, despite the heavy duty Velcro, the frame is sagging in the middle and touching the floor and the feet/legs have destroyed our hardwood floors. Ashley Furniture will not pay or repair or replace... which is understandable because it's been past their warranty, but c'mon?!? A furniture set should last longer than a year!!
Here's a link to a VERY similar incident involving the same brand (Durapella) sofa... http://www.my3cents.com/showReview.cgi?id=32740