Thrifty Complaint - Bait and Switch and No Help
SAN JOSE, CALIFORNIA -- I reserved a car with Thrift on-line because of the low price of $50.69. Unfortunately, when I went to pick up the car at the airport they said it would be $131.38. I was even more upset when my credit card was charged $166! The customer service agent was not willing to help. She said that the vehicle was turned in 0:29 minutes late and that is why the charge was different. When I explained $4 for a late return does not account for $35 difference, I had her go line-by-line what I was being charged for. I was surprise that in addition to my $4 late fee I was also charged a $15 early return fee. I never found out where the other $20 went, and she was not willing to help.
It was still my fault that I was 0:29 minutes late. Avoid Thrifty at all costs!!!