NordicTrack Complaint - Service - Elite7000 Treadmill

Review by slimgym on 2008-10-23
BRACEY, VIRGINIA -- We ordered gym equipment for our fitness center from Nordictrack website. We having been using it only for about 4 months. They broke down then we find out that we are not suppose to have them in a gym without paying additional money for warranty. When they took my order no one said it was not under warranty.

Called company Oct.14 2008 to try to get help in fixing it and they said a tech would call in 3-5 days. Called back on Oct. 23 2008 and that is when they told me about the warranty. I was told that someone would call me back in 30 mins. Guess what I am still waiting. Asked about the owner who it was and how to contact them the representative did not know. Well I guess they do not want Norditrack in our fitness center.

If anyone else has had this problem let us know.

Comments:2 Replies - Latest reply on 2008-10-23
Posted by Slimjim on 2008-10-23:
Usually rule of thumb is if it isn't specifically made for commercial use, it won't be warranty covered. Regardless, we can never have enough slimjims(gyms) around here.
Posted by tnchuck100 on 2008-10-23:
Straight from their website:
"*NordicTrack's warranties cover your equipment for use in a home setting. Equipment used in commercial locations will not be covered under the manufacturer's warranty."

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