CareCredit (GE Money Bank) Complaint - Change in billing cycle without notice
I called again to day and informed the company that I had filed complaints with the MD and TX Atterney Generals Offices, with the FTC, with the OFS and with online complaint websites.
They moved my due day back to what it was before ^_^
Thank you all for your sugestions!
Please be aware that CareCredit/GE Money Bank has changed their Billing Cycle from a 25 day cycle to a 23 day cycle.
This is a copy of the complaint sent to the Attorney Generals Office of Maryland and Texas:
I have had this Credit Card for 11 months (1st payment made on 11/30/2007 and paid early every month since).
The due date has always been on the 1st-3rd of the month (almost always the 2nd). My payments are $98.00 but I always pay $100.00 online.
My last payment was on 09/19/2008 for the Oct. due date online. At that time it was stated that my next due date would be 10/02/2008.
I always check every bill I have 3 times a month on line to make sure the accounts are ok. When I checked today, 10/23/2008 it stated that my due date was now 10/30/2008.
I called (called on 10/23/2008 @ 12:05pm)to ask why this was and was told that a form was sent out with the statements stating that the company was going from a 25 day cycle to a 23 day cycle and that I was informed via my mailed Sept. statement.
When I told the young lady that I don't get mailed statements, I have them emailed to me, she stated the there was a pop up on the site, too and it was to late to complain about it.
I told her that there was no pop ups on the Account Page(I check the site 3 times a month).
I also told her that his would mean that I would be making *2* payments for Oct. to which she stated, that she was sorry I was upset but that this is how it was now.
This really doesn't seem right. If they can change the cycles so arbitrarily, what is to stop them from making it a 15 or 20 day cycle?
From forcing us to pay them 2,3,4 times in a month to keep our credit from being damaged?
I requested that my billing cycle be returned to the 25 day billing cycle, that the 2nd Oct. payment be returned to my bank account OR that the payment be used for the next months payment.
I don't really expect that anything will get done, but really wished to let others that use this CC know of the billing cycle change so that they aren't hit with a late fee and based interest rate.