United Healthcare Complaint - Wasting your Health Care Dollars in "Minnetonka" MN
HOPKINS, MINNESOTA -- Recently implemented, United so-called Healthcare sends out a quarterly statement identifying health benefit plan activity. With about 20,000,000 subscribers, 4 times a year, and let say the minimum postage was the same as mine (34.6¢) the postage cost alone is $27,680,000. The paper, the envelope and the processing have to cost about the same. We’re looking at $55 Million wasted—not to mention the trees—for something of little value which could be sent over the internet IF the individual wanted it. THIS DOES NOT LOWER HEALTHCARE COSTS. Reminds me of their former CEO’s $124,800,000 one-year salary and $1.6 BILLION in stock options over 8 yrs.
To add to the waste on these statements, even if the subscriber is the only member, they list the member every time. For any Type if Service that’s Pharmacy the Provider is always “suppressed for member’s privacy.” The amount of unused space is amazing, the statements could be reorganized to take up much less paper. I complained and ask to opt out and the representative said I couldn’t. I asked to speak to a supervisor. The representative said that her supervisor would tell me the same thing. The supervisor said they were wrong—that I could opt out. He took care of it.
I’m sick of having to opt out of everything. UHC — do it right. Get rid of the waste and ask people if they want to opt in and if they want it electronically. And not where you have to sign in and verify who you are. Send it directly to the subscriber’s e-mail address as a PDF. If you cared about costs, you could send me a postcard ONE TIME offering me options and whether I even want the statement (which I don’t).
I was told by my representative to direct my complaints to UHC at 9900 Brenstreet Rd, Minnetonka, MN 55343. From what I have been able to ascertain the correct address to UHC would be 9900 Bren Rd E Ste 300W, Hopkins MN 55343, phone 952-936-1300.
I’m directing my letter after I initially posted this to Midwest CEO Kathryn Sullivan at UHC at that address. We’ll see what happens. You want to call Ms. Sullivan, too? Call the same number and ask for Veronica Sanders, her assistant.