Washington Mutual Card Services Complaint - Washington Mutual Credit Card Interest Rate Rip Off
COLUMBUS, OHIO -- I have been a long-standing credit card customer of Washington Mutual, I pay on-time and would consider myself a valued customer. Unfortunately, they don't feel the same way. They doubled my interest rate out of the blue for no good reason. I've been employed at the same company for 10 years, I own my home, I have a brand new car that I'm currently half-way through my loan cycle for, I pay MORE than the required payment on pretty much every bill I have, I have no negative marks on my credit, no late pays, so what is the reason for this interest rate increase? I pick up the phone to find out. I am immediately greeted by a gentleman calling himself Brandon but clearly has a thick accent and is clearly reading from a script. He tells me he cannot help me as they periodically review credit cards for an interest rate reduction so I'll just have to sit around crossing my fingers and hoping I get one in the near future. I will be notified by mail. "Brandon" offered me no good explanation as to why my interest rate has doubled, his script tells him to let me know that they base the rate off of my FICO score and various other reporting sources.
Since Brandon was of absolutely no help to me, I ask to speak with an account manager vs. a customer service representative that has memorized the answers to my questions. The script tells Brandon to let me know that the account staff are on the other side of the building and there is no way for him to reach them for me, he has no phone numbers and again, I'll just have to wait on a periodic review of my account. I have to wonder, does Brandon have feet? Can he not walk to the other side of the building and obtain an account person for me? Does Brandon not have a company listing of staff? With absolutely no help being provided to me at this point, I must ask Brandon what he is going to do when I hang up this phone.
The answer to this question my friends, you're not going to believe this, the answer is nothing. Brandon is going to do nothing. Hmmmm....and why does he work there? To do nothing? We are paying him, with the elevated interest he is able to keep us at with his diversion tactics, for nothing folks! After going in circles with this guy that is barely understandable, I demand to speak with the supervisor. It was like a bad dream replaying....here comes Nigel the supervisor and wouldn't ya know, another accent and another script. The only difference, Nigel says I had the opportunity to close my account if I were not happy with the interest rate they notified me of a few months back. Now I'm no rocket scientist here folks but I'm also not a dummy, you don't just close out a long-standing account.
Talk about a FICO score in the toilet! This is the solution to my problem, just close the account if I am not happy. Hmmm.....and this is the Customer Service Department you say??? At this point, I have had it with their utter lack of intelligence and disregard for their customers so I tell it just as it is,they are punishing the good customers with a higher interest rate to make up for their losses on home foreclosures! We all know this. It's been on the news for gods sake! They were in such financial distress that Chase had to come and rescue them! We are not blind, deaf or dumb here. I tell Nigel that if he does not care about his customer's satisfaction then I will just not be their customer as they wish. Nigel really doesn't care. I'll have to just wait on a periodic review or, I can just close my account.
Those are my options. That's what I get for paying on time and being a loyal customer. I've never felt so loved and appreciated. For all his hard work and concern, I tell Nigel that I hope he still has a job when Chase takes over. And the worst part, I think Nigel thought I was being serious....