North American Bancard Complaint - Worst Company Ever, Service Does Not Work, Zero Customer Service Do Not Use Them!!
NEW YORK -- I just read all of the negative reviews of North American Bancard and have to add our experience. As a small business, we lost so much money and hours of frustration working with them. the processer they sent was "not compatible" with our systems, we were given a # for touchtone to process over the phone. We did this for months, calling in every sale and writing down the code that it went through. We received summary statements every month, not breaking out each transaction. A customer called to ask why her card wasn't charge a month before, we showed that it had been. Turns out, the phone service randomly didn't always process the sales. In a batch of say 20 sales, 2 or 3 might not actually complete and put money to our account. We would have no way of knowing this, except for that call. We then went through every month and daily reports, which the company faxed to us. We found many instances of this happening, but it was 3-6 months previously. We lost thousands of dollars in sales.
When we called to resolve this w/NBA, they basically said too bad. There was no # to call for the touchtone service. Finally they agreed to let us out of the contract, if we notified them in writing, for $250 instead of $35/month. Which I still thought was ridiculous since they did not provide the service they were supposed to! We sent letters and faxed them to cancel the service. Still we were charged $35/month. The letters were "not received", or we were told to fax it to a different number. Completely getting the rn-around. Not how you need to spend your time when running a small business.
Please, learn from our mistake and do not do business with this company under any circumstances. We pay more to process now through a legitimate, reputable bank.