Dunkin Donuts Complaint - Unethical Management
NAPERVILLE, ILLINOIS -- I worked at a Dunkin Donuts/Baskin Robbins in Naperville, Il. It was a bran new beautiful store which offered free wifi, a comfortable leather couch, a leather massage chair and a 42" flatscreen plasma TV We would always receive compliments on our unique store.
I was employed there for a year and a half and in the middle of that time frame we were handed over to new management. The owners of course were Indian and I never had problems with them. They are wonderful people. The store manager was also Indian and our new district manager was Hispanic. Now, at the time I was the only Hispanic employed at that facility so I thought this is great they must be starting to broaden their horizons since they were open minded enough to trust a Hispanic district manager with all of their 12 stores.
Since I was there for the time that I was I had gotten close with a lot of the customers. I knew most of them by name and they always looked forward to my service. They would tell me about how the other shifts didn't provide the same service and quality of product as my shift did.
There came the time when we were all required to take online training classes and be certified in what we do. It took me about six months to finally finish the training, and it wasn't until then that I was able to receive my first raise and up till then I had already been with the company for about a year. It always seemed that management couldn't get the employees to do the online training.
So, they decided to pay a sixteen year old who worked there to do everyone's training. I was shocked when I heard this from the kid himself. I was shift leader so I felt that I had the power to say "no, you're going home". After that I called the store manager and confronted her with what I had just heard and she told me not to get in management's business and to let them handle it. As soon as I finished talking to her, I called the district manager because I felt that I could trust him. I asked him if he was aware of that and he said that he was not and that he would look into it. I later found that he was in it all along and he knew what was going on.
I felt like there was a murder going on and I couldn't do anything about it because the authority themselves were the ones committing the crime.
I felt really angry that I had to work hard for those certificates and I actually tried hard to give the customers a good experience since I am aware of all the complaints and bad experiences that people have had at Dunkin Donuts restaurants.
I finally quit after a year and a half because I couldn't take the B.S. anymore and the unethical people that the place was being run by. They never took my Shift leader position seriously because I was only 18 at the time. My feedback and suggestions never mattered.
I would love to own my own Dunkin Donuts and let it be the one that guests actually receive what they ask for and get treated the way they deserve, and it would be the one that people would go out of their way just to get a great high quality cup of coffee with excellent service.