Clear Choice Windows Canada Informative - Installation
I'm having a lot of problems getting my windows installed in Ottawa Ontario by clear choice canada. I initially ordered 5 windows on the 06 Aug 08 and gave them a 780.00 deposit. On ordering the windows the salesman would not commit to an installation date but did say they take six week to manufacture, and it should be shortly after that. Well I started calling in September to try and get a firmed up date from them but to no avail. They apparently can't get any local installers from the Ottawa area.
An installer named Peter called me on the 6th of October saying he would be doing the installation the following Monday and if I would make sure all the blinds are down and the area is ready for them to work. I removed everything as requested and waited for the installers to arrive. It was going on into the early afternoon and no one arrived. I managed to track down the installer who was from Gatineau Quebec, and he advised me that he had cancelled out of the job as clear choice wasn't paying very much.
No one called me to let me know. Phoned Paul in Collingwood where Clear Choice office is located, and asked him what was going on and he said he had not spoken to anyone. Well Peter the installer told me he had just spoken to Paul 20 minutes befor my call. Nice of them to let me know what was going on and that my windows would not be installed and I could put the blinds back up. I spoke to Jim the installation co-ordinator in collingwood and he told me they were having trouble hiring installers in ottawa and they would be sending a crew from Toronto before the following Friday which would be the week of the 20-24 October 2008
I called Jim on Friday the 24 Oct 08 around 1 o'clock because I had not heard from anyone. He now tells me he got a fax from the storage depot in Ottawa, where my windows are being held, that one of my windows had been broken at the warehouse and they were not to set an installation date. (Yeah sure.) Jim is suppose to contact me on the 31 Oct 08 to let me know whats being arranged to get my windows installed. I'll keep you posted as to the outcome. If your planning on ordering from Clear Choice Canada, make sure you get an installation date put on the contract, or you will be getting the run around like I have.
A fellow from Clear Choice showed up at my door on the 31 Oct 08 wanting to measure the windows for some reason. He said that one of my windows had been broken in the warehouse and they had to re-order. He also said he would be putting the windows in sometime during the first week of November, when he returns from Toronto. Stay tuned.
17Nov08 Spoke to Jim the co-ordinator at Clear Choice Canada, and he said my windows would be installed on the 26 Nov 08 weather permitting. Stay tuned for the next episode of this fiascal.
26Nov08: I finally got my windows in today. Everything went quite well and the two installers were excellent to deal with. They were finished in about 6 hours, and they cleaned up and took the old windows with them. Its too bad the company Clear Choice Canada can't be more upfront with their customers. A simple phone call to to the customer to let them know what's going on would help. Would I deal with this company again, Yes because the product they sell seems first rate at a reasonable price. The only thing I would do different would be to put an Installation By date or money refunded so i'm protected.