Office Max Complaint - Horrible Customer Sevice and Inventory Control
SCOTTSDALE, ARIZONA -- Worst Customer Service I've ever experienced!!! Don't buy from OfficeMax! After finding a scanner on sale at OfficeMax.com, I phoned a store to check if they had it in-stock. Rick, the officemax associate that I spoke with, informed me that he had 4 and the other closer location had 5. Sure enough 15 minutes after our phoning the store, we show up to find out that there are none to be found on the shelves, which conflicted with their computer inventory showing 5 in-stock. Store protocal for inquiries over the phone is for associates to ensure by physically checking shelves that it is infact in the store. Apparently this associate was too lazy to do that. I explained our situation to the on-duty manager that we were just informed that the store had a quantity of 5 in-stock. She said there was nothing they could do for us. From her atttitude you can immediately tell she could give a rat's ass of our run around! For all we know there probably may have been a scanner in store. It's obvious that OfficeMax truly do not care about their customers. They lost our business and I'll be sure to voice my experience to all.UNBELIEVABLE...CUSTOMER SERVICE IS POOR!!!