Sprint Nextel Complaint - Repairs
HAMPTON, TENNESSEE -- I have been a Sprint Nextel customer for several years. I have always carried insurance on my phones and I had a phone that needed to be repaired. I went to a store and the guy told me that he could fix my phone. Well it all sounded good at first until he said it would be $100 to fix it. Why would I have carried insurance for so many years? He said that the repair service fees recently changed. Why does Sprint Nextel change policies so much? How and why is this company still in business??? It's not my problem that the rules have changed, because when I took out insurance I was told that my phone was covered with a deductible and if I took it to a store there was no charge.. I refused to pay the $100 and I am now taking all 5 of my phones over to AT&T.
I would rather pay a little more and know that I am dealing with a company that I can depend on. Sprint Nextel is the worst wireless company I have ever come across!!! I will be so happy the day they go under. If any of you out there are considering Sprint Nextel THINK AGAIN!!!
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