Air Canada Complaint - Lost Luggage Stolen Items
I have just returned from a trip to Cuba. I arrived at the airport and was told my luggage was over weight and I would have to pay $100.00. Ok I was over not that much but over. I reluctantly paid and went to wait for my flight. I was told I would NOT connect in Edmonton, they would send me straight through. My luggage went to Edmonton and did not connect so I filed a claim in Toronto and was told they would send it to Havana if they found it. I told them I was staying in Varadero and they could send it to the resort as it was quite far from the airport.
In Varadero I was told no problem as soon as they got it I would get it to me. I waited all the first day then all the second, the third day the silver wings representative Tried to help and was told there we have some bags floating around some were. I did get my bag back on the way home at the Pearson airport going around on a carousel . I must say they stole enough out of it that it was no longer over weight. When I got home and looked there was 5 designer never worn T shirts missing, a huge box of Costco size chocolate bars, 2 very expensive bra's a pair of shoes. Some other underwear, shampoo, conditioner both very good quality because of the sun and salt sea. Body-wash, and some perfume. Bvlgari omni chyristaline.
I had no cloths there is not much to buy in Cuba and it was a $20 taxi trip to get to the stores I bought a few things there .
Now you messed up a beautiful holiday and I had to wait around for luggage that never arrived I spent money on cloths I didn't even like in other words you ruined a trip of a life time for me. WHAT ARE YOU GOING TO DO ABOUT IT.
Not once did I get contacted to see if I got my luggage not once did I get an apology or even any one from your company that seemed concerned in the slightest way. Then to arrive in Canada and see MY lost luggage going around on the carousel with no one to tell me it was even there . The concern over no cloths was not supposed to be a part of a holiday I had worked years for. AS I SAID WHAT ARE YOU GOING TO DO ABOUT IT.
Yours Lynda Edwards
PS while on the subject of the Air Lines their food is terrible, not only do you pay well for it when you bite into one of their sandwiches you are covered with dust not crumbs. Perhaps they are dried and need reconstatuting.