CTI-Miami Complaint - Cell Phone Nightmare
FORT LAUDERDALE, FLORIDA -- On September 30th I purchased a phone from CTI-Miami which I didn't receive until the beginning of October. I received the phone on a Friday and by Saturday a crucial key on the phone was malfunctioning. On Monday I called the office and explained the problem to them and was told to ship back out.
That following Tuesday I shipped back out for $25.00 overnight shipping which they received the next day, Oct 8th. For almost two weeks they kept the phone, during which time the price of the phone went down almost $35.00 dollars. I had to continously call them until finally they got someone to check the phone who then told me "nothing is wrong it." I asked why I would pay $25.00 out of pocket to ship back a perfectly working phone and kept getting stone walled with useless reponses. Finally I requested a refund seeing as I only had the phone in my posession 72 hours. I was told that they would deduct almost $80.00 for the $280.00 dollar phone. So I would left almost $100.00 in losses and phoneless.
I wasn't about to lose $100.00 so I asked if it was possible to just change phones since I didn't trust them not to send me back the defective phone. I went ahead a switched to a blue w595 which on the very day it was shipped, the person I spoke with kept confimring that I would be receiving a Blue w595. About a week later on Oct. 27, almost a month after I first ordered my first phone, I received a jungle grey w595.
When I immediately called the company to complain I was more or less told to just be grateful I wasn't charged the $7.00 difference between the two phones. I then reminded her that in just the week it took for me to even receive the phone, the price of the second phone had now fallen almost $6.00 below what I initially paid for the second phone. She then put me on hold and came back to inform me to on the day my phone was shipped they only had a grey and a white and I guess they just abritrarily picked a color out, without notifying me first and shipped it out. She then tells me that they won't even get the blue ones until later this week.
She gives me the option of sending it back on my own dime and then when they received the blue they would ship it out. After some arguing she tells me they would foot the bill to send it back but it would probably take me another two or more weeks before I recived the right one. Mind you I have been out of a phone since September 30th and I've only had possession of the their phone for 72 hours. At this point what I really want is my money back. I want to send them back their phone and sever all ties with them but they want to charge me almost $100.00 because of these problems. I've never had such bad customer service in my life and I am contemplating filing a complaint with the BBB so that I return their phone to them and get my money back. Now I am left with a phone I never really wanted, in a color I hate and the company could acre less. When doing business with CTI-Miami BUYER BEWARE, you are not going to get what you paid for.