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X10 Wireless Technology, Inc. Complaint - Customer Service - Security Camera Package
Security Camera Package - Complaint
SYRACUSE, NEW YORK -- I ordered a home security system and had a positive experience with sales person. Order shipped fast. Had a problem registering product. Level 1 tech's have communication problem. They don't have any ability to solve problems that a retard could. They also have poor customer service skills and are uncaring and rude. Level 2 tech was better at first. Tried to help me after waiting to schedule a phone call for 2 days. Then level 2 tech stopped communicating with me (both e-mail or phone. I became frustrated and gave x10 a deadline to contact me or I would return the purchase.
No contact was made and I returned the product. x10 needs to spend more on customer service and less on advertising. You will not be happy if you buy from them. Sorry x10. Its true.
No contact was made and I returned the product. x10 needs to spend more on customer service and less on advertising. You will not be happy if you buy from them. Sorry x10. Its true.
Comments:
Posted by madconsumer on 2008-10-28:
what was the issue? this system runs thru the wiring in the home. it is possible you were not conecting to the proper curcuit.
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