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Finicity Complaint - Bad Policy - Mvelopes

Review by vinleb on 2008-10-28
I signed up for a free 60 day trial. Everything I received from them after I signed up verified that it was 60 days. They pulled a $129.60 subscription fee from my account after only 30 days.

I live chatted with customer service and was told that it was their mistake and that the money would be refunded in 4-6 weeks.

When I complained that having to wait 4-6 weeks for a significant refund that was totally due to their ineptness was not fair I was repeatedly told that the policy for refunds is 4-6 weeks and that no matter what I did or who I spoke to it would be 4-6 weeks period.
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