American Express Complaint - Be Careful Platinum Customers... Cards Not Working All Over Town....
CHICAGOLAND SUBURBS, ILLINOIS -- Just for your information our credit rating 785. Almost perfect.
We load this card with everything,including quarterly taxes. We have 25 years of paying every month the total amount due. We have always paid our account on the same day for 25 years. The final day of the 5 day grace period after the due date. We have paid our accounts the same way for 25 years. It's when we get paid and American Express has always said no problem we love your busines.
For some reason something has changed in the last month. We did have a high balance which is the same balance we have every quarter. But this year we started getting calls from them. Every day right after the bill was sent. The first calls were cordial and as the due date on the account arrived they became increasingly increasingly aggressive and nasty.
We were not late but they were treating us like we had been late for 6 months or so. Apparently, the grace period will not be allowed anymore and we need to call to get our account billing cycle changed. But we have been busy and would do this after we paid this bill. This simple change has put us into a late cycle. What they should have done was call us make us aware of the situation, give us a month to adjust our payment cycle and then they would have a happy customer.
Instead twenty days before the payment was due they have called me every day. Calls were at first cordial and then turned mean and rogue closer to the payment due date. I am being called before my billing date is due. It makes you feel like you are late and yet you are not. I told them that we will pay them on time, like we have for 25 years. Please stop harassing us.
At the same time half way through the month my accounts were frozen. Charges were denied in embarrasssing situtions. The clerks told me that they expect the AX cards to not go through anymore. That all over town they were getting denied. At gass stations and grocery stores. We have all gotten used to using them for everything. So apparently we are not alone.
I googled the financials. Apparently AX has lost 25% of their net worth( WSJ-IBD). They made a flat statement that they were cracking down and lowering limits on certain card holders. I guess we are the certain customers.
Today I paid my accounts off like I always do. However, I am scared to use them again. I have other options and cash can always been used. I just got an announcement that the buy one-get companion ticket free option is canceled. So now they are the same as the Citibank Platinum American Airlines card. We will switch.
If this can happen to customers like us..it can happen to you. It's a shame-they gave us no credit for all those years for paying as agreed. A1 credit. Don't assume anything anymore. Pay in cash it is always cheaper.