Days Inn Complaint - Disgusting Room And Absent Employees
MOREHEAD, KENTUCKY -- First of all I must say that I would've never stayed at this hotel if a Hampton Inn was around and if the Quality Inn wasn't booked! Now, that being said, I had a horrible stay here at the Days Inn Morehead, KY. The only "good" part to my stay was when I first checked in. The lady at the front desk was so nice and friendly.
I get up to my room and when I walk in I notice some napkins lying on the floor and an ashtray that is completely full of cigarette butts sitting on the bed. I'm thinking not a problem, housekeeping could have overlooked this. I used to be a manager for Hampton Inn in Gulfport, MS and I know how much work goes into cleaning a room with little time to clean it. So, I sit my son down and we start to eat our dinner before it's bath time.
After we eat I go into the bathroom to run is bath and notice a huge amount of pubic hairs all in the bathtub and on the floor. Honestly, it was like someone had, how do I put this nicely, put one leg in the tub and one out and "trimmed"!! Also, hanging on the shower curtain rod was a used, dirty wash cloth. I immediately go to the phone to inform the front desk that I want to move rooms, but no one answered.
I tried for 30 minutes and still....NO ANSWER! So, I go back into the bathroom and clean the tub up myself and throw a hand towel over the rest in the floor. As I sit on the side of the tub I look on the floor beside the toilet and there is, well I'm not sure what it was but it was very nasty and I still keep telling myself that it's not someone's vomit. I am so disgusted by this point that I finish giving my son a bath and return to the phone. STILL NO ANSWER!!
I tried for over an hour this time. I am so tired by this point I just want to leave a wake up call, but I can't get anyone on the phone, so I set the alarm clock in the room. I needed to be up by 4:40am so that I could leave by 5am. I woke up at 8:10am because the alarm clock in the room was broken. I should have checked before I trusted it. I was 3 hours late! So I rush to get my son and myself ready. I am running up and down the stairs to load up the car and finally make it to the lobby to check out. I stand there waiting... waiting... waiting... waiting and NO ONE COMES TO CHECK ME OUT!!
I can hear ladies back in the back just talking away. I say, "Hello?".. Nothing... I say it a little bit louder... NOTHING... I am so furious by this point that I yell HELLO!!!! and still no one comes to check me out!! I leave the keys on the desk and run out of the lobby. As I go to buckle my seat belt I see the lady come walking up front talking on the phone. So I call her on my cell to let her know that I am checking out and she said "yea, I saw your cards laying on the desk. I was in the back talking to housekeeping." No apologies...Nothing... I ask to talk to management and of course no one is there. This is at 9 am and NO MANAGEMENT IS THERE??? So I hang up and I'll deal with this after I get home. Well I called back just a few minutes ago to speak with management and guess what... No Management is there again. I asked her for corporates' number and she had no clue what it was. I asked her when management would be back and she said. "um. I don't know, maybe later on." I am so sick of this company all ready!! What kind of company runs a business without management? The Days Inn does and that's why you see all these complaints. Oh how I wish I had stayed at a Hampton Inn! NEVER AGAIN WILL I STAY AT A DAYS INN..ANYWHERE!!!