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Interval International Complaint - Who Can I Report Interval To? - Exchange Fee
Exchange Fee - Complaint
Last year I submitted a request for an exchange to a destination. I was told because it was the Caribbean that it would be difficult. They said if they didn't contact me,I should contact them. I did contact them in March and in June. They claim to have contacted me in April and when I didn't respond, I forfeited my week. I NEVER got this confirmation they're speaking of.
Furthermore, they claim, they'll give me back the week, but they'll KEEP the exchange fee of $154.00!!!!!!!!!!!! What??!!!!!!!! They even have me down as having taken the trip in July of 2008. I was HERE in my state!! What recourse do I have??? I just found all this out today when I attempted to exchange to another location. In addition, THEY even have records of me contacting them in JUNE to find out if they had found a location. What recourse do I have against them???
Why should I pay an exchange fee when I never exchanged??? I have called and written,,but I keep getting doors slammed in my face! HELP!!!
Furthermore, they claim, they'll give me back the week, but they'll KEEP the exchange fee of $154.00!!!!!!!!!!!! What??!!!!!!!! They even have me down as having taken the trip in July of 2008. I was HERE in my state!! What recourse do I have??? I just found all this out today when I attempted to exchange to another location. In addition, THEY even have records of me contacting them in JUNE to find out if they had found a location. What recourse do I have against them???
Why should I pay an exchange fee when I never exchanged??? I have called and written,,but I keep getting doors slammed in my face! HELP!!!
Comments:
Posted by jktshff1 on 2008-10-28:
Looks like you did exchange (whatever that is) cause you did not go (?) the first time.
I really don't understand.
I really don't understand.
Posted by madconsumer on 2008-10-28:
you as the traveler should have followed up on this.
Posted by aquabow on 2012-05-30:
I feel sorry for you. If you have a lawyer, have them send Interval a scare letter and see where that goes. Lot of times they will respond to you then.
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