RCN Complaint - RCN will totally Rip You Off!
GLENOLDEN, PENNSYLVANIA -- 1. The government has been advertising for over a year regarding the transition to digital TV. They say that if you have an antenna you will need to purchase a converter box to receive transmission. If you have cable TV and/or a digital TV, YOU NEED NOT DO ANYTHING ELSE. According to RCN I MUST put a converter box on every TV in my home just to receive regular channels! And of course you are charging for the boxes. New customers don’t get charged but the people that have been supporting you for years do.
2. My bill went up a few months ago by $10. There was no explanation for this and when I talked to someone today they informed me that my old price was a promotional price! That is and out and out lie! I signed up almost two years ago for my current package and the promotion (you claim) is over now?
3. I received an advertisement in the mail regarding “my package” stating that if I want to keep HD Net, HD Movies and Discovery HD, I need to upgrade to a premium package at another $9 per month! So again, you are taking AWAY channels I already have unless I pay you more money!
I ALREADY HAVE THESE CHANNELS! I can understand (partially) if you were giving me MORE channels and raising my bill; even though the customer should be given a choice. But you are forcing people to take these items.
I have tried to talk to your supervisors there regarding these problems and all I get is a run-around.
Stay away from these rip-offs...