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Pricemad.com Complaint - Don't Deal With Them! - Buying A Television
Buying A Television - Complaint
NEW YORK, NEW YORK -- The last 2 months have been a nightmare! I ordered a television online from pricemad because the price seemed too good to be true. It was. I did a little more research and found the TV was not HD like I had thought, so I called and tried to cancel within 30 minutes after placing the order.
When I reached a salesman he convinced me he knew exactly what I needed and for only a couple hundred dollars more I could get it.
I agreed only if he would email me information about it first so I could look at it and read over the info first. He agreed. The info never came, however the television DID come in only 4 days. I knew immediately I didn't want it from the picture on the box and tried to refuse the order. HOWEVER the drivers could not take it back.
My husband called and talked to someone who assured him it was a brand new model and that it was so new there was no information yet online. Being the trusting people we both are, we decided to open the box and set it up. The TV was fine but the remote was damaged. When we called for a new remote we were told to contact the manufacturer directly. When we did we found out the TV was discontinued and no parts were available for it.
I called for an RA number to return the TV to Pricemax. The original box had been destroyed and it cost us $200 to have it professionally repackaged. We also had to pay a $250 shipping charge to send it back.
All said, they still owed us a $2,200.00 refund after shipping was deducted.
I have been waiting well over 5 weeks and have not seen a penny back from them. Any time I call I am on hold a minimum of 30-60 minutes with dead sound in the background. When someone finally answers and its not a "sale" they transfer the call where I'm put on hold all over again. After a certain length of time the phone just hangs up.
Tomorrow will be 20 business days since they supposedly OK'ed the refund. (an additional 2 weeks after they received it back) My life has been put on hold until that refund goes through.
I do a lot of internet buying and this company is by far the worst company for customer service I have ever dealt with.
When I reached a salesman he convinced me he knew exactly what I needed and for only a couple hundred dollars more I could get it.
I agreed only if he would email me information about it first so I could look at it and read over the info first. He agreed. The info never came, however the television DID come in only 4 days. I knew immediately I didn't want it from the picture on the box and tried to refuse the order. HOWEVER the drivers could not take it back.
My husband called and talked to someone who assured him it was a brand new model and that it was so new there was no information yet online. Being the trusting people we both are, we decided to open the box and set it up. The TV was fine but the remote was damaged. When we called for a new remote we were told to contact the manufacturer directly. When we did we found out the TV was discontinued and no parts were available for it.
I called for an RA number to return the TV to Pricemax. The original box had been destroyed and it cost us $200 to have it professionally repackaged. We also had to pay a $250 shipping charge to send it back.
All said, they still owed us a $2,200.00 refund after shipping was deducted.
I have been waiting well over 5 weeks and have not seen a penny back from them. Any time I call I am on hold a minimum of 30-60 minutes with dead sound in the background. When someone finally answers and its not a "sale" they transfer the call where I'm put on hold all over again. After a certain length of time the phone just hangs up.
Tomorrow will be 20 business days since they supposedly OK'ed the refund. (an additional 2 weeks after they received it back) My life has been put on hold until that refund goes through.
I do a lot of internet buying and this company is by far the worst company for customer service I have ever dealt with.
Comments:
Posted by Anonymous on 2008-10-28:
Do a charge back on your credit card.
Posted by Ponie on 2008-10-28:
'I did a little more research...' Perhaps you should have done the research before you placed the order? Although not unusual, I've never heard of Pricemad.com. Are they something like Overstock?
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