General Motors Informative - 2002 Chevy Malibu
ROCHESTER, NEW YORK -- My Malibu has 57,000 miles and a head gasket blew. The dealer originally thought it was the intake manifold, and they would fix it free if I did my 60,000 mile service at the dealer.
After further review, they discovered it was the head gasket. They would not budge. Not a dime!!! Customer service was terrible. I talked to 5 people at GM and they all said they had a call in to the dealer, but in 2 weeks the dealer had not called back... Lie!!!!!!!!
I finally got a pretty nasty person calling me back from GM that was definitely not trained in customer service (very rude) telling me that they could not do anything.
It would seem to me that in these hard times, GM would want to keep all the customers they have. Instead they have pushed me to another company. The end of a good relationship with Chevy. Pretty sad.