DirecTV Inc Complaint - DirecTV went NFL too far!!!
MONAHANS, TEXAS -- In September of this year, my husband called in to DirecTV to ask about receiving the football channels on HD. He was tired of watching the football games on regular cable channels. The games were not as clear as the ones as the HD channels. One month later , we get our bill with a $300.00 charge for the NFL package.
My husband never requested the NFL package. My husband then calls DirecTV to complain and they tell him it CANNOT be changed once the season has begun. He steadily argues with the representative for 20 minutes. The representative continues to tell him that they know that DirecTV made a mistake but that there was nothing they could do until after the season was over. They then offer my husband some kind of SUPER FAN package(a discounted NFL package) to some how make things better, NOT giving him any other choice.
A few days later, I call DirecTV. I tell the representative what happens, she then sends me to her supervisor. I speak with him for a good while and then he sends me to his supervisor. He gets on the phone and we do visit for quite a long time. His final decision was that since my husband had agreed to the SUPER FAN the second time he called that it basically sealed the deal and therefore there was nothing we could do but just to pay for the NFL Package of $300. WE DID NOT ASK FOR THE NFL PACKAGE!!!
It was not our fault that their representatives are not being trained well. That they are just charging people for things that are not being ordered. Is this how DirecTV is doing business now? Are they charging people for packages, when they just have questions about the programs? Is this the new way of doing business in America now? Taking people for all that they are worth.
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