Hostway - Internet Service Provider, Web Hosting Complaint - Hostway's Service, From A Long Time Customer
I have been a Hostway customer for years, 6-7 by now. During this time period, 4 or 5 times, their SSH access keeps getting hacked by automated programs. I never use SSH, but when suddenly "My pages" are missing, that is the first thing I look at, the SSH logs, sure enough someone hacked into it. In the past, they have restored the files and I changed the master passwords. About 2 weeks ago, it happened again, again, through SSH. This time, they want to charge me $99 to restore the files that were deleted and I kept thinking, "Why do I pay them for this lack of service?" And NOW I am looking for a new ISP to host my pages, which are a service to a local sports community, non profit and a way for people to hook up to enjoy the sport we love, scuba diving in S Cal. I haven't even discussed 'limitations' to their services here, but that is a whole different discussion, which is far too long for this complaint.
Hostway's prices are higher than many I have been researching, by quite a lot. In today's economy, the loss of even ONE customer should be a concern to any business. Hostway will loose more of their customers in the near future too. So you have been warned, DO NOT USE Hostway for Web Hosting.