PNC Bank Complaint - New Checking Account Policy
NEWARK, DELAWARE -- I had a rather unpleasant conversation with one of the customer service reps; she seemed very aggressive and was unable to explain the reasoning behind a new policy that has been put in place that affects my checking account. I logged into my checking account online and noticed that money had been deposited from my overdraft account even though the posted balance on my account was still positive. I called customer service and was told that this was due to the items in pending. How can I be charged for items that haven’t posted? How do you know I don’t have a deposit taking place before they post? How do you know that they are not temporary charges that will drop off my account and never post? I find it hard to believe that this is even legal.
If this is going to be a continuing policy at PNC, I will be taking all my business including loans to another financial establishment.