Jeld-Wen Windows Complaint - Poor Quality, Over Priced
ENCINITAS, CALIFORNIA -- In January 2008, we purchased a custom sized double door, wood interior with aluminum clad exterior. We bought and had it installed through Home Depot. We ordered the interior wood removable grid. The door had to be custom made to replace the old door, which meant no returning the product and spending quite a bit more.
The door arrived and was installed. The removable wood grid did not arrive. As soon as the door was installed, it would not lock. Four weeks later, when the wood grid finally arrived, the door was adjusted so that the lock would bolt.
The grid was cheap balsa wood held in place by several clear, cheap thumb tacks. The tacks stuck out so were completely visible and truly ridiculous. I was amazed that such an expensive product would be so tacky looking.
We had to stain the wood of the interior ourselves and 3 months later, the locks would not work again. An installer came and repaired the door so that it would lock again. However, 2 months after that, the door will not lock once again. I have been waiting 3 weeks for a response from the company to come and fix it the 3rd time.
I do not recommend this company, especially for the price.