Smith Brothers Appliance Repair Orange, California Complaint - Smith Brothers Problem Solved!
Resolution Update on 05/23/2009:
Company has made restitution
ORANGE COUNTY, CALIFORNIA -- NOVEMBER 14, 2008
Thomas, the manager at Smith Brothers Appliance Repair (714.379.8748)called to discuss the problem and subsequently advised that considering the facts of the situation would be more than happy to refund the $75 service fee.
We received a check from Smith's Brothers on Monday November 10, 2008. It hasn't cleared the bank yet, but it is deposited.
Thomas took care of the problem as he promised.
As a side note there doesn't actually seem to be any owner that is actually named "Smith" involved with this company.
They do not have their State license number printed on their receipts and Thomas declined to give it to me when I inquired over the phone. However, I discovered by checking on the internet that their corporate license number is C2639425.
They are a corporation developed a few years ago at "Legalzoom.com" and the owner shows as Dimitriy Kolchin, but no Smith. The "Smith" name appears to be totally FICTITIOUS.
ADVICE: This trade (APPLIANCE REPAIR) industry unlike other trades,i.e. electricians and carpenters, etc. who will provide a quote for you FOR FREE requires a FEE for giving you a quote to repair your appliance. Yep, that's the rude truth.
They may state that the QUOTE IS FREE in their advertisement or even while speaking with you. Well,it is free if YOU USE THEIR SERVICES but if you don't, well, guess what? There will be a fee,anywhere from $50 to $75.
So, chose your repair company well, check their license number with the BBB in your area. Ask about FEEs so you are not caught off guard and end up being in an uncomfortable situation. Some of these companies accept credit cards and some don't. So ASK!
Don't rely on how good the Yellow Book advertisement looks. The advertisement rarely reflects what you actually get and that is a rule you can apply to almost any advertisement that you hear or see, anywhere, anytime, ever!
This will be my last update on this situation.
November 14, 2008
October 29, 2008
Re: Smith Brothers of Orange, California HUSTLE!
On October 28th Jerry from Smith Brothers arrives at our home to diagnose a heating problem with dual KitchenAid ovens.
Jerry does nothing, no checking, uses no electronic or electrical equipment and makes the decision that the "control board" is the problem by doing nothing more than staring at the ovens and conjures up an estimate of repair for $725.00 and if Jerry does the job he wants $350.00 in advanced.
I say no, the whole experience is suspicious and Jerry seems way less than credible. He charges me $75.00 for his MISINFORMATION and BOGUS analysis of the oven problem and leaves.
A few hours later American Appliance Repair shows up. Their State license #A-45041 is, their phone number is 714.482.5581. Alexander the technician goes right to work. He pulls the dual ovens. He then unscrews a multitude amount of screws to remove the oven panels. He then uses his electronic and electrical equipment to test various components of the ovens. He has also first checked the electrical breaker box to see if the fuse was a problem.
After he does all of his analysis he then advises he is ready to give me a quotation. He writes it up. The amount is $258.59 for parts and labor. I then asked when he could fix the problem. He states that he could fix the ovens at that moment.
He makes the repairs, the ovens work fine and we were not ripped off by American Appliance Repair! Kudos and thanks to Alexander!
Also Smith Brother's State License number is NOT PRINTED on their work order!
My advice is stay away from this company. They are a quick hit hustle company that attempts to stick you with the highest repair price possible whether the actual repair work warrants it or not.
Look for my complaint on "my3cents.com" and contact me if you wish.
I spoke with Thomas at Smith Brothers about the problem. He has been around the block and is very efficient at trying to explain to you how they did a great job and you are at fault. The reason why he answers problems calls is because they get a lot of complaints and he has no conscience about stiffing the consumer.
Stay away and good luck,